Cisco UCCX 9 Wallboard Script






This wallboard is from four hours into our day, so the numbers are a bit low. 

Anyway these two wallboards were created within UCCX with no additional servers or equipment!   I was looking all around for a good wallboard for CCX but couldn't find quite what i was looking for, or they all required another server setup...     Plus we run 30+ CSQ's in each of our two call centers from one primary/secondary CCX server, so this gets messy in other wallboards that are usually geared toward a few CSQ's.

 As we started scripting our call center, I noticed all kinds of access to cool data, then I found that CCX supports HTML triggers in applications!    So I created a new application with an HTML trigger (that's the wallboard address on UCCX). I then created a script that would go and grab specific stats for each CSQ that is defined in the application.  The script also adds these up as totals for the wallboard.   I do some math to create the % Abandoned.   The script then spits out the variable data using an HTML template page...    Page refreshes ever so often, no noticeable load on CCX, we have about 20 of these running on various supervisor/manager desktops and one wallboard PC at each call center split between multiple monitors.
      I will attach project files to this post soon. 


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